Privacy and Security
Carpet One Floor & Home is committed to honoring and protecting your privacy while
at the same time providing you with a first rate on-line and shopping experience.
As an important part of respecting your privacy, we believe that you have the right
to know what information is collected, how such information may be used, and what
security measures are taken to protect your information.
Effective Date of this Privacy Policy
This policy is effective as of April 1, 2008.
Collection and Use of Information
When you visit our web site, place an order, request a measure and/or contact us
via e-mail, certain information is or may be collected. Among the types of information
that may be collected are the following: domain names of visitors to our site; if
you place an order or contact us, your name, address, e-mail address and whatever
credit card information you provide in connection with your purchase; "navigational
information" regarding the traffic patterns of our Web site, including the number
of visits to a particular page and user-specific information on which pages a guest
visits, average length of time spent on the site and similar site usage data; and
any information that you may choose to submit in connection with any e-mail messages,
on-site surveys, registry programs, contests and the like. We use this information
in order to analyze, manage and improve our Web site so that we may continually
strive to provide you with the best shopping experience that we possibly can. Information
on traffic patterns and the number of page visits and the like helps us to further
develop and improve our site layout to better meet your needs. Of course, we also
use information such as your name, e-mail address and credit card information to
contact you, respond to your inquiries, send you a catalog and to process, deliver
and receive payment for your purchases. We may use such information to notify you
of services, special offers, new products and other services that we believe may
be of interest to you, or to notify you of important new changes in our Web site.
Finally, we use collected information to help us diagnose problems with our server
or other technical issues relating to the performance of the Web site.
Cookies
"Cookies" are small bits of data that a web site can send to your browser and may
then be stored on your hard drive. We use cookies in connection with certain features
on our Web site, although we note that our cookies do not contain any personally
identifying information such as your name. We use the cookies to enable us to store
items in your shopping cart and may also use them to help provide you with customized
or tailored information or services. You can set your web browser so that you will
always be notified when you receive a cookie.
Security
Carpet One Floor & Home takes reasonable precautions to protect the security of
your personal information. Our Web site is hosted on secure servers and utilizes
SSL secure server software. Any personal information that you provide when placing
an order is encrypted while it is being transmitted over the Internet in order to
reduce the possibility that such information can be read by an unauthorized person.
Any information collected by us is stored in private files behind a firewall designed
to protect your information by denying unauthorized access by outside users.
Opt In/Opt Out
If you do not wish to receive e-mail regarding special offers, please let us know
by sending us an e-mail to info@carpetone.com and be sure to indicate UNSUBSCRIBE
in the subject line. Please be sure that your e-mail includes your name and address.
If you are requesting to be removed from our mailing list, please include your name,
address and city, state and zip. You can also let us know by mailing us c/o Carpet
One Floor & Home., Attn: Customer Service, 670 North Commercial St., Manchester,
NH 03101.
If you would like to correct or update any information that you have previously
provided, you may do so via e-mail to info@carpetone.com, or by mail as set forth
above.
Please note that sometimes these requests may take up to 6-8 weeks to be effective,
particularly if we are removing your name from postal mailings. In addition, when
you purchase from us online or through our catalogs, or when you choose to enter
a sweepstakes or other promotion, we may need to contact you via phone, email or
mail to address questions or issues specific to your order, entry, etc., even if
you have opted to not receive communications.
Providing Third Party Information
To serve you better, we may combine information you give us online, in our stores
or through our promotions. We may also combine that information with publicly available
information and information we receive from or cross-reference with our Select Partners
and others. We use that combined information to enhance and personalize your shopping
experience with us, to communicate with you about our products and events that may
be of interest to you, and for other promotional purposes. Our mailing lists are
sometimes made available to companies whose products and services may be of interest
to you.
We may collect, store or accumulate certain non-personally identifiable information
concerning your use of this Website, such as information regarding which of our
pages are most popular. We may share or transfer such non-personally identifiable
information with or to our affiliates, licensees and partners. We may disclose any
information, including personally identifiable information, we deem necessary, in
our sole discretion, to comply with any applicable law, regulation, legal process
or governmental request.
We may contract with companies or persons to provide certain services including
credit card processing, shipping, data management, promotional services, etc. We
call them our Service Providers. We provide our Service Providers with the information
needed for them to perform these services. We also ask our Service Providers to
confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personally identifiable
information when we have reason to believe that it is necessary to identify, contact
or bring legal action against persons or entities who may be causing injury to you,
to Carpet One Floor & Home or to others. We may also disclose your personally identifiable
information when we believe the law requires it.
When you visit this Website or view one of our e-mails, we may use pixel tags (also
called "clear" gifs), tracking links and/or similar technology to note some of the
pages you visit on our Website and personalize your experience. We may also use
pixel tags to determine what types of e-mail your browser supports. We may use the
information collected through pixel tags, tracking links and similar technology
in combination with your personally identifiable information.
We may use the information you provide in aggregate form for internal business purposes,
such as generating statistics and developing marketing plans.
As we continue to develop our business, we might sell certain of our assets. In
such transactions, user information, including personally identifiable information,
generally is one of the transferred business assets, and by submitting your personal
information on the Website you agree that your data may be transferred to such parties
in these circumstances.
Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. If we decide to change our
Privacy Policy, we will post the revised policy here. As we may make changes at
any time without notifying you, we suggest that you periodically consult this Privacy
Policy. Please note that our rights to use your personally identifiable information
will be based on the privacy policy in effect at the time the information is used.
If you object to any such revisions you must cease using our website. Continued
use of our website following notice of any such revisions shall indicate your acknowledgement
of such revisions and your agreement to be bound by the terms and conditions of
the revised Privacy Policy.
When you complete a feedback form or one of our surveys, you may opt-out of receiving
future communications from us. You may change your preferences at any time by clicking
the "unsubscribe" link at the bottom of each e-mail you receive from us or by e-mailing
us at info@carpetone.com. You may remove your name from our mailing list by calling
1-800-886-9998